Thank you for purchasing our product. We promise to do our very best to deliver an exceptional product and customer experience. If you are dissatisfied with an item, we want to quickly correct the problem. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. Despite our efforts to provide exemplary service, problems may occur and we totally understand if you need to return a product. That is why we have set provisions in place to make this process as smooth for you as possible.
*We encourage you to call Customer Service, toll-free at __primary_number__ before returning any product so we can provide you with the best customer service. *
- Return Merchandise Authorization (RMA) numbers are required for all returns.
- Call Customer Service, toll-free at __primary_number__ to obtain an RMA number.
- RMA numbers will be issued by Customer Service within two business days.
- You may cancel your order at anytime prior to shipment.
- You may return most new unopened products, in their unopened packages within 30 days of shipment.
- The customer is responsible for return shipping costs.
- All returned products will incur a re-stocking fee of US$6.99 per item.
- Submit your refund request to Customer Service by calling __primary_number__.
- Your refund should appear on your account within 14-30 days of receiving your product.
PLEASE READ CAREFULLY: RETURNS AND REFUNDS CAN ONLY BE DONE ON UNOPENED PRODUCTS, IN UNOPENED PACKAGES. REFUNDS WILL BE DONE ONCE THE PRODUCT IS RECEIVED BY FULFILLMENT AND INSPECTION. THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING, AND ANY DAMAGE TO THE RETURNED PRODUCT.